Equatours

Travel Trust Association

The Travel Trust Association is a travel trade association. Our members consist of Travel Agents, Tour Operators and Travel Organisers.

The Travel Trust Association exists in order to protect you, the customer, with 100 percent financial protection and has been doing so for over fifteen years. This means that every penny that you pay to our members is protected by the Travel Trust Association.

How does Travel Trust Association provide 100% financial protection for me?

Every Travel Trust Association member deposits your money into the Trust Account. A Trust Account is
a bank account designated to hold the customers' money.

Your money remains in the Trust Account and is supervised by an appointed Trustee who is either a banker, chartered or certified accountant or a solicitor. Both the Travel Trust Association members AND the Trustee are required to authorise payments from the Trust Account.

In addition to being held in trust, you also have a financial guarantee from the Travel Trust Association.

TTA will guarantee the financial obligation of its Members up to a maximum any one passenger of £11,000. So if you paid £2000 we guarantee we will reimburse the loss of the £2000, where it is not available for you from the Trust Account.
 
Therefore, the Trust Account plus the guarantee will ensure that all the money which you have paid is safely protected and available to reimburse the money paid. When you make a booking, you will be supplied with a guarantee certificate.

Should the TTA member become insolvent, in most instances your money will still be held within the
TTA member’s Trust Account by the designated Trustee, and available to pay for your holiday. If because of fraud or dishonesty the money is not there, then the guarantee is available to reimburse your loss. In some cases your holiday may continue as the providers or suppliers have already been paid. Where you have only paid a deposit and still have an outstanding balance, your holiday may be unaffected and by paying the balance your holiday will continue as planned. Where possible, attempts will be made to ensure that you can carry on with your original holiday arrangements.

For further information please visit the website of the Travel Trust Association www.traveltrust.co.uk

ATOL Protection

We hold an Air Travel Organiser's Licence (ATOL) issued by the Civil Aviation Authority (ATOL number T7432). When you buy an ATOL protected air inclusive holiday from us, you will receive a confirmation invoice from us confirming your arrangements and your protection under our ATOL. In the unlikely event of our insolvency, the CAA will ensure that you are not left stranded abroad and will arrange to refund any money you have paid to us for an advance booking. Further information can be obtained at www.caa.co.uk

Equatours is the trading name of Equatours Limited, holder of Travel Trust Association Membership Number U9604 and ATOL license number T7432. Full terms and conditions may be viewed at www.equatours.co.uk

For your security we chose Streamline as our payment partner.
Streamline is a service provided by Worldpay.
Authorised and regulated as a Payment Institution by the Financial Services Authority No 530923
Registered in England No. 07316500. Registered Office: 55 Mansell Street, London E1 8AN